THE MANDALA SUITES - Data Privacy Policy

We are pleased that you are visiting our homepage and thank you for your interest in our hotel. Dealing with the data of website visitors, but also of our customers and business partners, is a matter of trust. The trust placed in us is very important to us and therefore the significance and obligation to handle your data with care and to protect it from misuse.

To ensure that you feel safe and comfortable when visiting our website, we take the protection of your personal data and its confidential treatment very seriously. Therefore, we act in accordance with the applicable legal provisions on the protection of personal data and data security. With these notes on data protection, we would therefore like to inform you about when we store which data and how we use it - naturally in compliance with the applicable legislation.

THE MANDALA SUITES specifically follows the EU General Data Protection Regulation (GDPR) as well as the current Federal Data Protection Act (BDSG). When using the internet, we follow the Telemedia Act (TMG) of the Federal Republic of Germany to protect your personal data. In the following, we explain what information we collect during your visit to our website and how it is used. In the following, we explain what information we collect during your visit to our website and how it is used. In addition, we would also like to inform you about how we store and use personal data that we have obtained via other channels.

Name and address of the person responsible

The responsible person in the sense of the GDPR and other data protection regulations is the:

The Mandala Suites GmbH

Friedrichstrasse 185-190

D-10117 Berlin

Tel.: +49 (0) 30 20 29 20

Mail: suites@themandala.de

Name and address of the data protection officer

The data protection officer of the data controller is:

Andreas Thurmann

DataSolution LUD GmbH

Isarstr. 13

D-14974 Ludwigsfelde

Tel.: +49 (0) 3378 202513

Mail: mail@hoteldatenschutz.de

General information on data processing

Scope of the processing of personal data

As a matter of principle, we collect and use personal data of our users only insofar as this is necessary for the provision of a functional website as well as our contents and services. The collection and use of our users' personal data regularly only takes place with the user's consent. An exception applies in cases where it is not possible to obtain prior consent for actual reasons and the processing of the data is permitted by legal regulations.

Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for processing operations of personal data, Art. 6 (1) lit. a GDPR serves as the legal basis. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures. If processing of personal data is necessary to comply with a legal obligation (statutory provisions) to which our company is subject (e.g. federal registration laws), Art. 6 (1) c GDPR serves as the legal basis. If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 (1) f GDPR serves as the legal basis for the processing.

Data deletion and storage period

The personal data of the data subject shall be deleted or blocked as soon as the purpose of the storage no longer applies. Storage may also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a necessity for the continued storage of the data for the conclusion or fulfilment of a contract.

Contact form/e-mail contact

Description and scope of data processing

Our website contains a contact form that can be used to contact us electronically. If you use this option, the data entered in the input mask will be transmitted to us and stored. These data are: First and last name, e-mail address and request.

Alternatively, it is possible to contact us via the e-mail address provided. In this case, the personal data transmitted with the e-mail will be stored.

Legal basis for data processing

The legal basis for the processing of the data is firstly our legitimate interest in the processing of data in the context of contacting the enquirer. If the contact is aimed at the conclusion of a contract, the additional legal basis for processing is in the context of a contractual relationship.

Purpose of the data processing

The processing of the personal data from the input mask serves us solely to process the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data. The data is used exclusively for processing the booking and for communication.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For personal data sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is ended when the circumstances indicate that the matter in question has been conclusively clarified.

If the contact is a pre-contractual relationship (offer or reservation request), the transmitted data will also be stored in our hotel software and used to execute the contract. If there is no contractual relationship, we delete the data after one year at the end of the year.

Possibility of objection

You have the option to object to the processing of your data at any time. We have set up the e-mail address widerruf@themandala.de for this purpose. We would like to point out that in the event of an objection, the conversation cannot be continued or we cannot create any offers etc.

All personal data stored in the course of contacting us will be deleted in this case.

Online booking via the website

Description and scope of data processing

On our website there is the possibility to book rooms and arrangements for THE MANDALA SUITES. If you use this option, the data entered in the input mask will be transmitted to us and stored. These data are: Title, first name, last name, initials, e-mail address, dates of arrival, wishes, payment data, company if applicable, address, telephone, payment data (credit card).

If you make an online booking from our websites, this is done through the online reservation system synxis of Design Hotels AG, Stralauer Allee 2c, D-10245 Berlin, Germany. All booking data entered by you is transmitted in encrypted form. Our contractual partner has undertaken to handle your transmitted data in accordance with data protection regulations. It takes all organisational and technical measures to protect your data.

Legal basis for data processing

The legal basis for the processing of the data is the conclusion of an accommodation contract. The transmitted data will be stored in our hotel software and used for the execution of the contract.

To increase our services, we manage all data received in our central hotel software within THE MANDALA. The responsible body is the hotel in which the booking is made. The respective booking data can only be viewed by the responsible body. Access to a guest's master data is used together, e.g. to make a reservation for another hotel at a later date, to rebook or to carry out marketing activities in a centralised manner. For this purpose, central services such as reservation and marketing access this data. The legal basis for processing the data is our legitimate interest in data processing within the framework of central administration and use of the data of our customers and business partners within the hotel group.

Purpose of the data processing

The processing of the personal data from the input mask serves us solely to process the booking request and to handle the payment transaction. The data is used exclusively for processing the booking and for communication.

If there is a legitimate interest in obtaining information about the accessibility of natural persons who are commercially active and legal entities, and information about their creditworthiness, we can carry out an information request with IHD Gesellschaft für Kredit- und Forderungsmanagement mbH, Augustinusstr. 11 B, 50226 Frechen. You can find out more about this in IHD's data protection regulations.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of a contractual relationship, we will delete the data received as soon as national, commercial law, statutory or contractual retention requirements have been fulfilled. If there is no contractual relationship, we will delete the data after one year at the end of the year.

Possibility of objection

You have the option to object to the processing of your data at any time. We have set up the e-mail address widerruf@themandala.de for this purpose. We would like to point out that in the event of an objection, the booking cannot be completed or the conversation cannot be continued.

Online booking via other websites

Description and scope of data processing

It is possible to book rooms and arrangements via hotel reservation portals (third-party providers). If you take advantage of this option, the data entered in the input mask will be transmitted to us and stored to the extent permitted by the respective hotel reservation portal in accordance with its own data protection regulations. Data can be: first name, last name, e-mail address, telephone, address, number of fellow travellers, expected time of arrival, wishes, payment data (credit card).

Legal basis for data processing

The legal basis for the processing of the data is the conclusion of an accommodation contract. The transmitted data will be stored in our hotel software and used for the execution of the contract.

To increase our services, we manage all data received in our central hotel software within THE MANDALA. The responsible body is the hotel in which the booking is made. The respective booking data can only be viewed by the responsible body. Access to a guest's master data is used together, e.g. to make a reservation for another hotel at a later date, to rebook or to carry out marketing activities in a centralised manner. For this purpose, central services such as reservation and marketing access this data. The legal basis for processing the data is our legitimate interest in data processing within the framework of central administration and use of the data of our customers and business partners within the hotel group.

Purpose of the data processing

The processing of the personal data transmitted to us is solely for the purpose of processing the booking request and handling payment transactions. The data is used exclusively for processing the booking and for communication.

If there is a legitimate interest in obtaining information about the accessibility of natural persons who are commercially active and legal entities, and information about their creditworthiness, we can carry out an information request with IHD Gesellschaft für Kredit- und Forderungsmanagement mbH, Augustinusstr. 11 B, 50226 Frechen. You can find out more about this in IHD's data protection regulations.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of a contractual relationship, we will delete the data received as soon as national, commercial law, statutory or contractual retention requirements have been fulfilled. If there is no contractual relationship, we will delete the data after one year at the end of the year.

THE MANDALA has no influence on the storage periods of the respective hotel reservation portal.

Possibility of objection

You have the option to object to the processing of your data at any time. We have set up the e-mail address widerruf@themandala.de for this purpose. We would like to point out that in the event of an objection, the booking cannot be completed or the conversation cannot be continued.

Support, advice and advertising for corporate clients

Description and scope of data processing

For the support, advice and advertising of corporate customers, we collect and use the contact person, telephone number and postal address in addition to the business partner or potential business partner. We obtain the information from various sources, either through an enquiry (e-mail or telephone), but also via events, trade fairs, business cards that our sales staff receive, etc.

Legal basis for data processing

The legal basis for processing the data is our legitimate interest in data processing. If the contact is aimed at the conclusion of a contract, the additional legal basis for the processing is the contractual relationship.

To increase our services, we manage all data received in the CRM module of our central hotel software within THE MANDALA. The responsible entity is the hotel with which a business contact exists. Central services such as sales, banqueting, reservations and marketing access this data. The legal basis for processing the data is our legitimate interest in data processing within the framework of central administration and use of the data of our customers and business partners within the hotel group.

Purpose of the data processing

We use this contact data exclusively for our own purposes and for the needs-based design of our own sales activities.

Duration of storage

In principle, no deletion period is foreseen. However, if our sales department has not had any contact with the company contact within 3 years, the sales department will decide whether the contact person of the company contact will be deleted.

If the contact is a pre-contractual relationship (offer, booking or reservation request), the transmitted data will also be stored in our hotel software and used to execute the contract. If there is no contractual relationship, we delete the data after one year at the end of the year.

Possibility of objection

As the contact person of a company contact, you have the option to object to the processing of your data at any time. We have set up the e-mail address widerruf@themandala.de for this purpose. All personal data of the contact person that has been stored for the business partner will be deleted in this case.

Online evaluation

Description and scope of data processing

Former guests can leave a review at our hotel after check-out. For this purpose, we would like to send you an email within 14 days after departure to ask you to submit a hotel review. Each evaluation can be published anonymously upon request. If you did not feel comfortable in our hotel, we would like to take the opportunity to contact you.

If you submit an online rating on our website, the data will be stored in the rating tool of CA Customer Alliance GmbH, Ullsteinstr. 118, Turm B, D-12109 Berlin, Germany. CA Customer Alliance GmbH has undertaken to handle your transmitted data in accordance with data protection regulations. It takes all organisational and technical measures to protect your data.

If you, as a former guest, take advantage of this online evaluation option, your data will be stored in the evaluation mask. These data are: E-mail address as well as voluntary details such as first name, last name, language and the details of the rating.

Legal basis for data processing

The legal basis for the processing of the data is our legitimate interest in the processing of the data in connection with § 7 para 3 UWG (Unfair Competition Act).

Purpose of the data processing

The purpose of the hotel evaluation is to communicate and summarise opinions of hotel guests via our website, so that interested parties can form their own opinion about our services. In addition, the results serve our internal quality management.

The data will only be used for the publication of the rating and for arbitration in case of bad ratings.

Duration of storage

The data will not be deleted.

Possibility of objection and removal

It is possible to have the publication of the rating deleted at any time (right to be forgotten). We have set up the e-mail address widerruf@themandala.de for this purpose. Please let us know which rating you are referring to.

Newsletter service

Description and scope of data processing

On our website, you have the option of subscribing to our newsletter service in various ways. If you take advantage of this option, the data entered in the input mask will be transmitted to us and stored. These data are: E-mail address, if applicable first name, last name, language and interest in one or more topics.

If we otherwise receive an email address where the recipient clearly tells us that they would like to receive our newsletter, we will collect their details via the input mask on our website.

Legal basis for data processing

The legal basis for the processing of the data is the existence of the recipient's consent. This is ensured by a double-opt-in procedure.

Purpose of the data processing

The processing of personal data is solely for the purpose of sending individual newsletters.

Duration of storage

The data will be deleted as soon as the newsletter service is cancelled.

Possibility of objection

You have the option to object to the processing of your data at any time. You can unsubscribe from the newsletter service with each newsletter. In addition, we have set up the e-mail address widerruf@themandala.de. Please let us know the e-mail address here.

Our BLOG

Description and scope of data processing

On our website, you have the option of commenting on one of our entries. If you take advantage of this option, the data entered in the input mask will be transmitted to us, stored and published on our website. These data are: Name, e-mail address and the comment.

Legal basis for data processing

The legal basis for the processing of the data is initially our legitimate interest in the data processing as well as the existence of the user's consent by accepting our conditions for data processing.

Purpose of the data processing

The processing of personal data is solely for the purpose of publishing comments on our contributions.

Duration of storage

The data will be deleted if the processing or publication of the data is objected to (right to be forgotten).

Possibility of objection and removal

You have the option to object to the publication of your comments for the future at any time. For this purpose, we have set up the e-mail address widerruf@themandala.de.

Application in our company

Description and scope of data processing

You have the option of applying for a job or sending us a speculative application. You can do this preferably via our website, by e-mail or in paper form. From our website you can access our job advertisements. If you take this opportunity, we will store general information about you in an administration programme. These data are:

  • First name, last name
  • E-mail address
  • Phone
  • Application date
  • For which position applied
  • Curriculum vitae and other application documents (upload)
  • Your message to us

In addition, we may forward your application internally to the responsible head of department. The data will not be passed on to third parties in this context. The data will only be used for processing the application and for communication.

Legal basis for data processing

The legal basis for the processing of the data is the processing for a contract initiation relationship or contractual relationship.

Purpose of the data processing

The processing of personal data is solely for the purpose of processing the application.

Duration of storage

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. If you are not hired by our company, we will delete all data and documents relating to your application after 6 months at the latest. Should we wish to retain your documents for longer due to your qualifications, we will obtain your permission to do so.

Possibility of objection

You have the option to object to the processing of your data at any time. To do so, please contact the e-mail address: widerruf@themandala.de. Please note that in the event of an objection, the application cannot be completed or the conversation cannot be continued.

Provision of the website and creation of log files

Description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected:

  • Information about the browser type and version used
  • The operating system of the user
  • The IP address of the user
  • Date and time of access
  • Websites from which the user's system accesses our website
  • Websites that are accessed by the user's system via our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user. Personal user profiles cannot be formed. The stored data is only evaluated for statistical purposes.

Legal basis for data processing

The legal basis for the temporary storage of the data and the log files is the processing to protect our legitimate interest.

Purpose of the data processing

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

Our legitimate interest in data processing also lies in these purposes.

Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling client is no longer possible.

Possibility of objection and removal

The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.

Use of cookies

Description and scope of data processing

Cookies are small text files that are sent by us to the browser of your end device when you visit our website and are stored there. As an alternative to the use of cookies, information can also be stored in the local storage of your browser. Some functions of our website cannot be offered without the use of cookies or local storage (technically necessary cookies). Other cookies, however, enable us to carry out various analyses, so that we are able, for example, to recognise the browser you are using when you visit our website again and to transmit various information to us (non-essential cookies). With the help of cookies, we can, among other things, make our website more user-friendly and effective for you, for example by tracking your use of our website and determining your preferred settings (e.g. country and language settings). If third parties process information via cookies, they collect the information directly via your browser. Cookies do not cause any damage to your end device. They cannot execute programs or contain viruses.

We provide information about the respective services for which we use cookies in the individual processing operations. You can find detailed information on the cookies used in this data protection declaration.

We use the following cookies:

Domain

Name

Description

Storage period

themandalasuites.com

_dc_gtm_UA-882753-1

This cookie is associated with websites that use Google Tag Manager to load other scripts and code into a page. When used, it may be considered essential as without it other scripts may not function properly. The end of the name is a unique number that is also an identifier for an associated Google Analytics account.

< 10 minutes

themandalasuites.com

_ga

This cookie name is linked to Google Universal Analytics - an important update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client ID. It is included in every page request in a web page and used to calculate visitor, session and campaign data for web page analytics reports. By default it expires after 2 years, although this can be adjusted by website owners.

2 years

themandalasuites.com

_gcl_au

Used by Google AdSense for experimenting with the efficiency of advertising on websites that use their services

3 months

themandalasuites.com

_gid

This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

1 day

themandalasuites.com

arrive

Not available

Session

widget-mediator.zopim.com

AWSALBCORS

This cookie is managed by AWS and used for load balancing.

7 days

themandalasuites.com

depart

Not available

Session

themandalasuites.com

php-console-server

Not available

Session

themandalasuites.com

welcome

Not available

1 day

themandalasuites.com

wires

This is a session cookie used to enable secure login and detection of spam or abuse of the website.

Session

We also use cookies on our website that enable an analysis of the user's surfing behaviour. The following data can be transmitted in this way: Search terms entered, frequency of page views, use of website functions. The user data collected in this way is pseudonymised by technical precautions. Therefore, it is no longer possible to assign the data to the calling user. The data is not stored together with other personal data of the user. When calling up our website, the user is informed about the use of cookies for analysis purposes and his or her consent to the processing of the personal data used in this context is obtained. In this context, a reference to this data protection declaration is also made.

Legal basis for data processing

The legal basis for the processing of personal data using technically necessary cookies is our legitimate interest in data processing. The legal basis for the processing of personal data using cookies for analysis purposes is the existence of a relevant consent of the user.

Purpose of the data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognised even after a page change. The user data collected through technically necessary cookies are not used to create user profiles.

Analysis cookies are used to improve the quality of our website and its content. Through the analysis cookies, we learn how the website is used and can thus constantly optimise our offer.

Duration of storage, possibility of objection and elimination

Cookies are stored on the user's computer and transmitted to our site by the user. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to their full extent.

It is also possible to use our offers without cookies and scripts. You can deactivate the storage of cookies and scripts in your browser, restrict them to certain websites or set your browser to notify you as soon as a cookie is sent. You can also delete cookies from your PC's hard drive at any time.

You can install browser add-ons to block scripts. NoScript for Firefox and ScriptSafe for Google Chrome, for example, are such browser extensions. These not only block any kind of JavaScript, they also block selected trackers, Java, Flash and other plugins on websites.

If you are concerned about third party cookies, you can only reject them and still receive the cookies that allow our website to function properly.

This allows you to reject cookies in any of the main browsers:

Please note, however, that in these cases you must expect a restricted display of the page and limited user guidance.

Use of analysis and tracking tools

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookies about the use of this website by the users is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, Google will truncate the user's IP address beforehand within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymisation is active on this website.

On behalf of the operator of this website, Google will use this information for the purpose of evaluating the use of the website by users, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Users may refuse the use of cookies by selecting the appropriate settings on their browser, however please note that if you do this you may not be able to use the full functionality of this website. Users may also prevent the collection of data generated by the cookie and relating to their use of the website (including their IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent the collection of data by Google Analytics within this website in the future. This will place an opt-out cookie on your device. If you delete your cookies, you must click this link again.

Deactivation of Google advertising

(https://www.google.com/privacy_ads.html) or on the deactivation page of the Network Advertising Initiative (https://www.networkadvertising.org/managing/opt_out.asp).

Google Tag Manager

We use Google Tag Manager provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is used to manage website tags through one interface and allows us to control the exact integration of services on our website

This allows us to flexibly integrate additional services to evaluate user access to our website.

The use of Google Tag Manager is based on our legitimate interests, i.e. interest in optimising our services.

The concrete storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google Tag Manager.

Use of Google services

Google DoubleClick

We have integrated components of DoubleClick by Google on our website. DoubleClick is a brand of Google, under which mainly special online marketing solutions are marketed to advertising agencies and publishers. DoubleClick by Google transfers data to the DoubleClick server with each impression as well as with clicks or other activities.

Each of these data transfers triggers a cookie request to the browser of the data subject. If the browser accepts this request, DoubleClick sets a cookie in your browser.

DoubleClick uses a cookie ID, which is required to process the technical procedure. The cookie ID is required, for example, to display an advertisement in a browser. DoubleClick can also use the cookie ID to record which advertisements have already been displayed in a browser in order to avoid duplicate placements. Furthermore, the cookie ID enables DoubleClick to record conversions. Conversions are recorded, for example, if a DoubleClick advertisement has previously been displayed to a user and the user subsequently makes a purchase on the advertiser's website using the same internet browser.

A DoubleClick cookie does not contain any personal data, but may contain additional campaign identifiers. A campaign identifier serves to identify the campaigns with which you have already been in contact on other websites. As part of this service, Google obtains knowledge of data that Google also uses to generate commission statements. Among other things, Google can track that you have clicked on certain links on our website. In this case, your data will be passed on to the operator of DoubleClick, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Further information and the applicable data protection provisions of DoubleClick by Google can be found at https://policies.google.com/privacy.

We process your data with the help of the Double-Click cookie for the purpose of optimising and displaying advertising based on your consent. You give your consent by setting the use of cookies (cookie banner / Consent Manager), with which you can also declare your revocation at any time with effect for the future in accordance with Art. 7 (3) GDPR. The cookie is used, among other things, to place and display user-relevant advertising and to create reports on advertising campaigns or to improve them. Furthermore, the cookie is used to avoid multiple displays of the same advertisement. Each time you call up one of the individual pages of our website on which a DoubleClick component has been integrated, your browser is automatically prompted by the respective DoubleClick component to transmit data to Google for the purpose of online advertising and the settlement of commissions. There is no legal or contractual obligation to provide your data. If you do not give us your consent, it will be possible to visit our website without restriction, but not all functions may be fully available.

The concrete storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google DoubleClick.

Gstatic

A web service of the company Google Ireland Limited, Gordon House, Barrow Street, 4 Dublin, Ireland (hereinafter: Gstatic) is reloaded on our website. We use this data to ensure the full functionality of our website. In this context, your browser may transmit personal data to Gstatic.

The legal basis for data processing is Art. 6 para. 1 lit. f GDPR. The legitimate interest lies in the error-free functioning of the website. The data is deleted as soon as the purpose of its collection has been fulfilled. Further information can be found in the privacy policy for Gstatic.

You can prevent the collection as well as the processing of your data by Gstatic by deactivating the execution of script code in your browser or by installing a script blocker in your browser.

Google Ads

We have integrated Google Ads on our website. Google Ads is a service provided by Google Ireland Limited to display targeted advertising to users. Google Ads uses cookies and other browser technologies to analyse user behaviour and recognise users.

Google Ads collects information about visitor behaviour on various websites. This information is used to optimise the relevance of advertising. Furthermore, Google Ads delivers targeted advertising based on behavioural profiles and geographical location. Your IP address and other identifiers such as your user agent are transmitted to the provider.

If you are registered with a Google Ireland Limited service, Google Ads can associate the visit with your account. Even if you are not registered with Google Ireland Limited or have not logged in, it is possible that the provider will find out and store your IP address and other identifying features.

In this case, your data will be passed on to the operator of Google Ads, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

We process your data with the help of Google Ads for the purpose of optimising our website and for marketing purposes based on your consent.

The concrete storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google Ads.

Google Fonts

We use Google Fonts from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as a service to provide fonts for our online offer. To obtain these fonts, you establish a connection to servers of Google Ireland Limited, whereby your IP address is transmitted.

The use of Google Fonts is based on our legitimate interests, i.e. interest in a uniform provision and optimisation of our online offer.

The concrete storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google Fonts.

Google CDN

We use Google CDN to properly deliver the content of our website. Google CDN is a service of Google Ireland Limited, which acts as a content delivery network (CDN) on our website.

A CDN helps to provide content of our online offer, in particular files such as graphics or scripts, more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to servers of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of Google CDN.

The use of the Content Delivery Network is based on our legitimate interests, i.e. interest in a secure and efficient provision and optimisation of our online offer.

The concrete storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google CDN.

Google reCAPTCHA

We have integrated components of Google reCAPTCHA on our website. Google reCAPTCHA is a service of Google Ireland Limited and enables us to distinguish whether a contact request originates from a natural person or is automated by means of a program. When you access this content, you establish a connection to servers of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, whereby your IP address and possibly browser data such as your user agent are transmitted. Furthermore, Google reCAPTCHA records the user's browsing time and mouse movements in order to distinguish automated requests from human ones. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of Google reCAPTCHA.

The service is used on the basis of our legitimate interests, i.e. for protection when submitting forms.

The concrete storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google reCAPTCHA.

Google Maps

This website uses Google Maps API, a mapping service provided by Google Inc. ("Google"), to display an interactive map and to create directions. Google Maps is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By using Google Maps, information about your use of this website (including your IP address) may be transmitted to a Google server in the USA and stored there. Google may transfer the information obtained through Maps to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held by Google. It is nevertheless technically possible that Google could identify at least individual users on the basis of the data received. It is possible that personal data and personality profiles of users of the website could be processed by Google for other purposes over which we have and can have no control.

The legal basis for the use of Google Maps is our legitimate interest in data processing.

The purpose of using Google Maps is to show the user our location on the website and to give him the possibility to determine different directions via the services of Google Maps.

You have the option of deactivating the Google Maps service and thus preventing the transfer of data to Google by deactivating JavaScript in your browser. However, we would like to point out that in this case you will not be able to use the map display on our website.

Use of social media plugins

Facebook

Our website uses social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

The plugins are marked with a corresponding logo. When you call up a web page of our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers if the plugin is activated. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website. By integrating the plugin, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins or post a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook's privacy policy. If you do not want Facebook to collect data about you via our website, you must log out of Facebook before visiting our website.

You can find more information on this in Facebook's privacy policy. If you do not want Facebook to link your visit to our website with your Facebook user account, please log out of your Facebook account.

Facebook fan page

On our Facebook fan page at: https://www.facebook.com/themandala.de/ we use plugins from the provider Facebook.com, which are provided by the company Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304 in the USA. By using the fan page, data is forwarded to the Facebook servers, which contain information about your visits to our fan page. For logged-in Facebook users, this means that the usage data is assigned to their personal Facebook account. As soon as you actively use the Facebook plugin as a logged-in Facebook user (e.g. by clicking on the "Like" button or using the comment function), this data is transferred to your Facebook account and published. You can only avoid this by logging out of your Facebook account first.

We do not know exactly what data Facebook stores and uses. As a user of the fan page, you must therefore expect that Facebook also stores your actions on the fan page without gaps.

In addition, the General Terms of Use of Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland apply. With regard to data protection on Facebook, please note the following data protection information of Facebook Ireland Limited.

The legal basis for this data processing is Art. 6 para. 1 lit. a, f) GDPR.

Every person depicted as well as other third parties have the possibility to object to the publication of their personal data (photos) at any time. We have set up the e-mail address widerruf@themandala.de for this purpose. The right to object applies in particular to the publication of images for the future.

It can always happen that we accidentally publish pictures of people where no consent has been given. If publication is not desired, we will immediately do everything possible to comply with your right. In the case of group pictures, we reserve the right to distort faces.

Instagram

The "Instagram button" is used on this website. When you access this website, your browser establishes a connection to servers of the social network Instagram, offered by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA.

When you visit our pages on https://www.instagram.com/themandalahotel/, a direct connection is established between your browser and the Instagram server. Instagram thereby receives the information that you have visited our site with your IP address. If you click the Instagram button while you are logged into your Instagram account, you can link the content of our pages on your Instagram profile. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram.

For more information, please see Instagram's privacy policy.

YouTube video

We have integrated YouTube Video on our website. YouTube Video is a component of the video platform of YouTube, LLC, on which users can upload content, share it over the internet and receive detailed statistics.

YouTube Video allows us to integrate content from the platform into our website.

YouTube Video uses cookies and other browser technologies to analyse user behaviour, recognise users and create user profiles. This information is used, among other things, to analyse the activity of the content listened to and to create reports. If a user is registered with YouTube, LLC, YouTube Video can associate the videos played with the profile.

When you access this content, you establish a connection to servers of YouTube, LLC, whereby your IP address and possibly browser data such as your user agent are transmitted.

The use of the service is based on our legitimate interests, i.e. interest in a platform-independent provision of content.

The concrete storage period of the processed data cannot be influenced by us, but is determined by YouTube, LLC. Further information can be found in the privacy policy for YouTube Video.

CrazyEgg

We use Crazy Egg from Crazy Egg, Inc. to carry out so-called A/B tests on our online offer. This involves simultaneously publishing different versions of our online offer and measuring which of these versions is more user-friendly. When testing the versions, data such as the operating system used, the user agent of the browser and the time of the call can be collected in order to measure the success of the version.

Web tracking technologies are used to associate the above data with the version of our online offering being tested.

Purpose and legal basis

The use of Crazy Egg is based on your consent to optimise our online offer.

Duration of storage

The specific storage period of the processed data cannot be influenced by us, but is determined by Crazy Egg, Inc. Further information can be found in the data protection declaration for Crazy Egg.

Cognito Forms

We use Cognito Forms CDN to properly deliver the content of our website. Cognito Forms CDN is a service of Cognito LLC, which acts as a content delivery network (CDN) on our website to ensure the functionality of other services of Cognito LLC. For said services you will find a separate section in this privacy policy. This section only deals with the use of the CDN.

A CDN helps to provide content of our online offer, in particular files such as graphics or scripts, more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to servers of Cognito LLC, 929 Gervais Street, Suite D Columbia, SC 29201, United States, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of Cognito Forms CDN.

Purpose and legal basis

The use of the Content Delivery Network is based on our legitimate interests, i.e. interest in a secure and efficient provision and optimisation of our online offer.

Duration of storage

The concrete storage period of the processed data cannot be influenced by us, but is determined by Cognito LLC. Further information can be found in the privacy policy for Cognito Forms CDN.

MailChimp

We have integrated components of the MailChimp service on our website. MailChimp is a service of The Rocket Science Group, LLC and offers marketing automation for companies.

MailChimp is used to store and transfer data entered in forms using cookies, to send marketing emails and automated messages and to create targeted campaigns.

In addition, MailChimp offers us the possibility to analyse whether the emails sent have been opened, how many users have received an email and whether users have unsubscribed from the newsletter after receiving an email.

In this case, your data will be passed on to the operator of MailChimp, The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE Suite 5000 Atlanta, GA 30308, United States.

Purpose and legal basis

We process your data with the help of MailChimp for the purpose of optimising our website and for marketing purposes based on your consent.

Duration of storage

The specific storage period of the processed data cannot be influenced by us, but is determined by The Rocket Science Group, LLC. Further information can be found in the privacy policy for MailChimp.

Zendesk Chat

We have integrated components of the customer communication platform Zendesk Chat on our website. Zendesk Chat is a service of Zendesk, Inc. and offers us the possibility to communicate with visitors to our website via chat and to provide targeted help with questions. Zendesk Chat uses cookies and other browser technologies to analyse user behaviour and recognise users. Furthermore, Zendesk Chat is used to store and transmit data entered in chats by means of cookies, including your IP address. In this case, your data is passed on to the operator of Zendesk Chat, Zendesk, Inc., 989 Market Street #300, San Francisco, CA 94102.

Purpose and legal basis

The use of Zendesk Chat is based on our legitimate interests, i.e. interest in optimising our online offer.

Duration of storage

The specific storage period of the processed data cannot be influenced by us, but is determined by Zendesk, Inc. You can find further information in the privacy policy for Zendesk Chat.

Zendesk CDN

We use Zendesk to properly deliver the content on our website. Zendesk CDN is a service provided by Zendesk, Inc. which acts as a content delivery network (CDN) on our website to provide functionality for other Zendesk, Inc. services. You will find a separate section in this Privacy Policy for said services. This section only covers the use of the CDN.

A CDN helps to provide content of our online offer, in particular files such as graphics or scripts, more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to servers of Zendesk, Inc., 989 Market Street #300, San Francisco, CA 94102, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed solely for the above purposes and to maintain the security and functionality of Zendesk CDN.

Purpose and legal basis

The use of the Content Delivery Network is based on our legitimate interests, i.e. interest in a secure and efficient provision and optimisation of our online offer.

Duration of storage

The specific storage period of the processed data cannot be influenced by us, but is determined by Zendesk, Inc. Further information can be found in the Zendesk CDN privacy policy.

AWS S3

We use AWS S3 to properly deliver the content on our website. AWS S3 is a service provided by Amazon Web Services, Inc. which acts as a Content Delivery Network (CDN) on our website.

A CDN helps to provide content of our online offer, in particular files such as graphics or scripts, more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to servers of Amazon Web Services, Inc., whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed solely for the above purposes and to maintain the security and functionality of AWS S3.

Purpose and legal basis

The use of the Content Delivery Network is based on our legitimate interests, i.e. interest in a secure and efficient provision and optimisation of our online offer.

Duration of storage

The specific storage period of the processed data cannot be influenced by us, but is determined by Amazon Web Services, Inc. Further information can be found in the privacy policy for AWS S3.

Protection of minors

This service is mainly aimed at adults. We do not currently market any specific areas for children. Accordingly, we do not knowingly collect age-identifying information, nor do we knowingly collect personal information from children under the age of 16. However, we caution all visitors to our website under the age of 16 not to disclose or provide any personally identifiable information through our service. In the event that we discover that a child under the age of 16 has provided us with personal information, we will delete the child's personal information from our files to the extent technically feasible.

Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

  • You have a right to information about the personal data stored about you, about the purposes of processing, about any transfers to other bodies and about the duration of storage.
  • If data is inaccurate or no longer necessary for the purposes for which it was collected, you may request that it be corrected, erased or restricted from processing. Where provided for in the processing procedures, you may also consult your data yourself and correct them if necessary.
  • Should grounds against the processing of your personal data arise from your particular personal situation, you may, insofar as the processing is based on a legitimate interest, object to it. The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.
  • If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object to the processing for direct marketing or profiling purposes, the personal data concerning you will no longer be processed for these purposes.

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation. For this purpose, we have set up the e-mail address widerruf@themandala.de.

Right to complain to a supervisory authority

As a data subject, without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a data protection supervisory authority, in particular in the Member State of your residence or of the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes data protection.

The supervisory authority to which the complaint is submitted will inform you of the status and outcome of your complaint, including the possibility of a judicial remedy.

You can find more information on the website of the Federal Commissioner for Data Protection and Freedom of Information. Follow the link.

Security

We use technical and organisational security measures in accordance with Art. 32 GDPR to protect your data managed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. Our security measures are continuously improved in line with technological developments. Access is only possible for a few authorised persons and persons who are obliged to provide special data protection and who are involved in the technical, administrative or editorial care of data.

We reserve the right to change, update or amend this privacy information at any time. Any revised privacy statement will only apply to personal data collected or modified after the effective date of the revised statement.

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